F.A.Q's

If I order today, Will I receive my package next week?          

On average, most customers received their package in 5-7 days from original purchase date. However, it is recommended that you allow yourself enough time to receive your package. Always prepare for unexpected delays from USPS due to weather related conditions.

 

Can I Expedite my order? What if I pay extra?

Unfortunately this option is not available at the moment. 

 

I ordered during a sales period, when will I receive my package?

Usually processing time is 2-5 business days. During a sales period this time is prolonged. It can take an additional 5 business days before your order is shipped. After it is shipped it will take 2-3 business days for US residents and 6-10 business days for International Orders

 

How much hair should I purchase?

3 bundles for a full install for hair 10"-16”.   4 bundles for hair 18”-30", Same is true if you add a closure. If you add a frontal you can subtract 1 bundle from the equation.

 

How long does the hair last?

the hair can last at least 1 year, with proper hair care the hair can last longer than 2 years

 

Is the hair processed?

Our hair is 100% unprocessed virgin human hair. It is not chemically processed and is steam treated for cleanliness.

 

Where are you located? Can I stop by and pick up the hair?

This is a online business that is operated from Salontra Select Suites in Brandywine, Md.  No hair is kept on hand for safety reasons. Only online orders are accepted.

 

Can I dye or color the hair?

Yes the hair can be dyed/colored. Sometimes the chemicals in these products may loosen the curl pattern.

 

Can I straighten the hair?

Yes you can straighten the hair. However, kinky curly hair will not get bone straight. This hair is full of texture and when straightened it will mimic a Kinky Straight texture. Heat protectant and proper hair care should be applied.

 

What is your refund or return policy?

Due to the nature of this business refunds are not accepted. Returns are accepted only when you have received the wrong item(s). Because of this policy, we strongly recommend that you order a Sample before making a full investment.

 


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